Terms and Conditions | DuoFertility

Below are our full terms and conditions

Money Back Offer Terms & Conditions
Website Terms and Conditions of Use
Terms and Conditions of Sales (Refunds)
Privacy Policy

In these terms and conditions: “Product” means the product that we sell to you which is made up of the following components: lightweight DuoFertility sensor (worn as a patch using provided hypoallergenic adhesives); stylish DuoFertility reader; computer software (pc and mac compatible) & full instructions manual; “DuoFertility Expert Support” means the service that we provide in connection with the product which is made up of the following: comprehensive support programme; personal fertility expert help and advice plus personal fertility report to discuss with your GP; and constant updates to your reader every time you log in.

If the DuoFertility Money Back offer is accepted by you on ordering the Product(s), then these Money Back Offer Terms and Conditions shall form part of the agreement between us in conjunction with our general Terms and Conditions of Sale available at www.duofertility.com; and to the extent that our Terms and Conditions of Sales are inconsistent with these Money Back Offer Terms and Conditions then these Money Back Offer Terms and Conditions shall prevail.
The money back offer under these Money Back Offer Terms and Conditions is promotional and may be withdrawn at any time. We reserve the right to end this offer and/or to amend these Money Back Offer Terms and Conditions at any time with prior notice to you. This offer may not be used in conjunction with any other offer or promotion.
During your first month of use of DuoFertility, our fertility experts will assess your medical and fertility history and may, in exceptional cases and at their absolute discretion, withdraw this Money Back Offer based on your specific circumstances in which case you will be provided with the option of return of product for immediate refund.
Following your purchase of the Product(s), we will provide you with up to 12 months unlimited DuoFertility support from members of our in-house team of fertility experts during normal working hours in the UK (excluding public holidays) by email (to support.en@duofertility.com) or telephone (on +44 (0) 1223 967 703), as may be necessary to advise you on the correct use and operation of the Product(s).
- Such email and telephone consultation shall be used reasonably by you, and we shall be entitled to revoke your access to such consultancy services if we feel (in our absolute discretion) that you are misusing the service; or if you have returned the Product(s) to us or cancelled any contract for the Product(s) with us.
- The consultancy services are for information purposes only, and are not a substitute for professional medical advice. Please contact your doctor before using any Product(s), particularly if you are already under medical care. Always check with your doctor if you have any concerns about your condition or treatment. We are not responsible or liable, directly or indirectly for any form of damages whatsoever resulting from the use, misuse or reliance on information contained in or implied by the information provided to you during such consultancy.
Subject to clause 7 of these Special Offer Terms and Conditions, if you have not become pregnant within the first 12 months of the purchase of the Product then we will refund the price of the Product which has been paid by you including the cost of sending the item to you.
However, any cost incurred by you in maintaining and using the device prior to the returning the item to us (including the costs of any new adhesives and/or sensors), or in returning the device to us, shall be non-refundable.
We will only refund the price of the Product paid by you under clause 5, if you comply with the following obligations during the 12 months prior to return of the Product:
1. You must use the device as recommended by us (including without limitation wearing the sensor every night, trying to conceive on at least two days during the period of high fertility identified by the device, and entering all required data into the reader). All of these obligations in respect of the use of the Product(s) must be complied with in full at all times; save up to two periods, each of up to one month, during the first 12 months after the date of purchase of the device.
2. The device must be connected to the internet at least weekly to upload data and download software updates.
3. You must enter menstruation data within two days of the first day of menstruation in each cycle, enter attempts to conceive within two days of each attempt, and promptly answer all questions regarding your medical and fertility history fully and accurately.
4. Prior to returning the device to us, you must inform us immediately in writing (which for the purpose of the clause 7(e) includes email). We will provide you with a RMA number prior to you returning the Product(s). You must then return the Product(s) to us immediately (marked clearly with the relevant RMA number), in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5. To claim a refund the device must be returned by recorded delivery after 12 months of the date of purchase, but within 13 months of the date of purchase, and must be accompanied by a doctors' report stating that a negative pregnancy test result has been recorded during this month, that the user has not been pregnant during 12 months following the date of purchase, and that the doctor was not aware of any underlying fertility issues over and above those indicated to us by you for the assessment of clause 3.
6. On return the device history and doctors’ report will be inspected by us to verify that you have complied fully with this clause 7 (including without limitation that you have complied with recommended use; that the device has not suffered abnormal damage (excepting fair wear and tear); and that only one person has used the sensor). On verification we will notify you of any accepted return and refund via e-mail and will process your refund within a reasonable period of time. If your return is not verified then we will notify you, no refund will be processed, and (on your election) we will return the Product(s) to you within a reasonable period at your cost.
Subject to reasonable use, and whilst you use the Product in accordance with the requirements of clause 7 above, we will supply additional adhesives free of charge on request. We will also monitor the condition of your sensor remotely, and automatically send you a new sensor free of charge if necessary. You must return your old sensor within 10 days of receipt of your new sensor, or you will become liable for the cost of this replacement sensor.
You will cease to be eligible for DuoFertility expert support 12 months after your purchase of the product. If you have not become pregnant within the first 12 months of your purchase and you want to continue using the product instead of making a claim under clause 5 above, you will have the option of purchasing additional DuoFertility expert support from us on a monthly basis, subject to payment of the then applicable monthly fee.
Should you become pregnant or otherwise cease use of DuoFertility and not be eligible to or wish to return your product under clause 5 above, it is possible for you to on-sell DuoFertility to a third party. Any such third party sale will not be covered by this Money Back Offer, will not be eligible for any unused support under this offer, and will therefore require purchase of DuoFertility expert support from us on a monthly basis, subject to payment of the then applicable monthly fee. In addition, any such third party sale will require the product to have any existing data removed (as otherwise fertility predictions will be made on the basis of data from two different people, and be incorrect as a result) - a blanking and refurbishment package including a new sensor is available for this purpose.

Nothing in the money back offer or these Money Back Offer Terms and Conditions shall be deemed to be a representation as to the accuracy, reliability, or efficacy of the Product(s) which are provided on an “as is” basis without any warranties of any kind. We, to the fullest extent permitted by law, disclaim all warranties. There may be medical reasons (such as lack of ovulation) which will prevent our Products from assisting you becoming pregnant, but with which the product may assist in diagnosis.

Cambridge Temperature Concepts Limited (“CTC”) - Website Terms and Conditions of Use

This page states the Terms and Conditions under which you may use the Website located at www.duofertility.com (the“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, do not use the Website.

CTC may review these Terms and Conditions at any time by updating this posting.

You should visit this page periodically to review the Terms and Conditions because they are binding on you. Continued use of the Website constitutes your agreement to all such revised Terms and Conditions of Use.

Your use of the Website is also governed by the Privacy Policy applicable to the Website ("Privacy Policy"), the provisions of which are hereby incorporated within these Terms and Conditions. To view the Privacy Policy now, please see below.

Cambridge Temperature Concepts is a limited company registered in England and Wales under company number 5943341 and has its registered office at Downing Enterprise, Downing College, Regent Street, Cambridge CB2 1DQ

1.USE OF MATERIAL

1.1. CTC authorises you to view and download a single copy of the information on the Website solely for your personal, non-commercial use. Special rules may apply to other terms provided on the Website. Any such special rules are listed as “Policies” on the Website and are incorporated into this Agreement by reference.

1.2. Except where expressly stated otherwise, all information contained on the Website is owned by or licensed to CTC. The information and content contained on the Website, such as text, graphics, software, images and other such material (“Material”), are protected by Intellectual Property Rights. Unauthorised use of the Material may

1.3. You undertake that you will in connection with your use of the Website:

1.3.1. only view and use the Website for your own purpose and you may not sell, publish or modify the Material or reproduce, display, publicly, perform, distribute, store, retransmit or otherwise use the Material in any way for any public or commercial purpose;

1.3.2. not use nor interfere with the Website other than in accordance with these Terms of Use and (without limitation) not in any way so that all or part of the Website or any Material is or could be interrupted, reproduced, stored, retransmitted, published, damaged, rendered less efficient, corrupted or in any way impaired;

1.3.3. not use the Website nor the Material in any manner which constitutes an infringement of any third party rights (including Intellectual Property Rights);

1.3.4. not use the Website nor the Material to transmit any information or content for the purposes of publicity, promotion and/or advertising without the prior written consent of CTC;

1.3.5. not send a message or communication which is offensive, abusive, defamatory, obscene, menacing or illegal;

1.3.6. not cause annoyance, inconvenience or needless anxiety to, or breach the rights of any other person;

1.3.7. not use, possess, post, transmit or publish obscene material;

1.3.8. not upload, post, publish or transmit any Material which is protected by copyright or other Intellectual Property Right without the prior written consent of its owner;

1.3.9.not introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;

1.4. You agree not to attempt to reverse engineer, decipher, decompile or disassemble the Website or any Material or knowingly allow others to do so, except to the extent allowed by applicable laws. You may not modify any Material or create derivative works of any Material. You also may not onward transmit or distribute any Material electronically or via the internet.

1.5. The use of the Material on any other Website or in a networked computer environment for any purpose is prohibited without our express consent in writing.

1.6. If you violate any of these Terms your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

2. CTC'S LIABILITY

2.1 The Material on this Website is for information purposes only and is not a substitute for professional medical advice. Please contact your doctor before using any product, particularly if you are already under medical care. Always check with your doctor if you have any concerns about your condition or treatment. CTC is not responsible or liable, directly or indirectly for any form of damages whatsoever resulting from the use, misuse or reliance on information contained in or implied by information on this Website or data obtained from our Products.

2.2. The Material may contain inaccuracies or typographical errors. CTC and makes no representations about the accuracy, reliability, completeness or timeliness of the Material or any reliance by you on the Website and the Material.

2.3. The use of the Website and the Material is at your own risk.

2.4. CTC does not warrant that the Website will be continuously available to you at any time, operate error-free or that the Website and its server are free of computer viruses and other harmful goods.

2.5. The Website and Material are provided on an “as is” basis without any warranties of any kind. CTC and its suppliers, to the fullest extent permitted by law, disclaim all warranties.

2.6. CTC will not be liable in any way for any costs or expenses, loss of profit business contracts revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Materials or of any error or defect in either or of the performance non-performance or delayed performance of any products or services provided to you through the Website by us.

2.7. Notwithstanding any other terms of these terms and conditions, CTC does not attempt to exclude or limit its liability for death or personal injury caused by its negligence or for fraud or fraudulent misrepresentation.

3. LINKS TO OTHER SITES

3.1. The Website may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by CTC of the contents on such third party websites.

3.2.CTC is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party websites. If you decide to access linked third party websites, you do so at your own risk.

4. REGISTRATION, PASSWORDS AND SECURITY

4.1 If you register for any part of the Website, you must ensure that the details provided by you on registration or at any time are correct and complete. Please also inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.

4.2 If you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting customerservice@temperatureconcepts.com

4.3 If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.

5. SUBMITTING CONTENT TO THE WEB SITE

5.1. You shall remain solely liable for any Material you submit to this Web Site. In submitting any Material to this Web Site you hereby agree to indemnify, defend, hold harmless and keep indemnified, CTC, its parent, affiliates, directors, officers and employees from and against any and all claims, liability, costs, damage, other expenses or loss we may incur (including without limitation legal fees) as a result of any Material you submit or any violation by you of your obligations under these Terms and Conditions.

5.2. By submitting any Material to the Web Site, you agree to grant CTC an irrevocable, free of charge, non-exclusive, worldwide, perpetual licence to use such Material and the unrestricted right to freely use, edit, alter, reproduce, publish and/or distribute the Material for any purpose commercial or otherwise.

6. USE OF PERSONAL INFORMATION

6.1We may use your information to process requests for products or services, provide access to privileged areas of the Website, to administer contests and competitions, personalise your visit to our site and to enable us to review, develop and improve products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you e-mail customerservice@temperatureconcepts.com or alternatively when we send you an e-mail, please use the opt-out provisions provided.

7. TERMINATION

7.1. CTC shall, at any time, have the right to terminate these Terms and Conditions of Use (and your use of the Website) immediately and without notice to you.

8. GENERAL

8.1. Access to the Materials may not be legal by certain persons or in certain countries. If you access the Website from outside of the UK you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

8.2. The construction, validity and performance of these Terms and Conditions of Use shall be governed in all respects by English law, and the Parties agree to submit to the non-exclusive jurisdiction of the English courts.

8.3. If any provision of these Terms and Conditions of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

8.4. No waiver of any term shall be deemed a further or continuing waiver of such term or any other.

8.5. Except as expressly provided in a particular Policy or material on particular web pages of the Website, these Terms and Conditions of Use constitute the entire agreement between you and CTC with respect to your use of the Website.

Terms and Conditions of Sales

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply the service and products (the “Products”) listed on our website www.duofertility.com (“our Website”) to you. Please read these terms and conditions carefully before ordering any Products.

You understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please understand that if you do not accept these terms and conditions, you will not be able to order any Products from our Website.

The information on this Website is for information purposes only and is not a substitute for professional medical advice. Please contact your doctor before using any product, particularly if you are already under medical care. Always check with your doctor if you have any concerns about your condition or treatment. CTC is not responsible or liable, directly or indirectly for any form of damages whatsoever resulting from the use, misuse or reliance on information contained in or implied by information on this Website or data obtained from our Products.

1. INFORMATION ABOUT US

www.duofertility.com is a Website operated by Cambridge Temperature Concepts (“we”, “us”). Cambridge Temperature Concepts is a limited company registered in England and Wales under company number 5943341 and has its registered office atDowning Enterprise, Downing College, Regent Street, Cambridge CB2 1DQ.

2.SERVICE AVAILABILITY

Our Website is intended for use only by people resident in the Serviced Countries (shown below). We do not accept orders from outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. Please review our list of Serviced Countries page before ordering any Products from us.

3. YOUR STATUS

By placing an order for Products through our Website, you warrant that you are: (a) legally capable of entering into binding contracts; and (b) at least 18 years old; and (c) resident in one of the Serviced Countries, and you are accessing our Website from that country.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 ORDERING INFORMATION

4.1.1 Step 1 - Fill in the order form on the DuoFertility website and proceed to checkout.

4.1.2 Step 2 - Pay using Paypal, bank transfer and cheques ( order will be validate upon clearance) will also be accepted. The order are placed on a certified secure server so you can pay with complete confidence.

4.1.3 Step 3 - an order confirmation email will automatically be sent to you.

Once your payment has been received by us you will need to follow the procedures as set out on the Website.

5. PLACING AN ORDER

5.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that Products have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

5.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

6. YOUR CONSUMER RIGHTS

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out below).

6.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7. AVAILABILITY AND DELIVERY

7.1 We aim to fulfill your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then with a reasonable time of the date of Dispatch Confirmation, unless there are exceptional circumstances.

7.2 The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products including delivery charges

8. PRICE AND PAYMENT

8.1 The price of any Products will be as quoted by us or on our Website from time to time, except in cases of obvious error. These prices include VAT and standard delivery costs. Prices may be liable to change at any time.

8.2 Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

8.3 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.4 Payment for all Products must be made using Paypal, cheque or bank transfer.

8.5 If you pay for your product monthly, you will be entitled to free DuoFertility expert support from members of our in-house team of fertility experts during normal working hours in the UK (excluding public holidays) by email (to support.en@duofertility.com) or telephone (on +44 (0) 1223 967 703), as may be necessary to advise you on the correct use and operation of the product(s). The DuoFertility expert support is free of charge for as long as you continue to make monthly payments to us. Once you have finished paying for the product you will have the option of purchasing additional DuoFertility expert support from us on a monthly basis, for the then applicable monthly fee.

8.6 If you paid for your product upfront including under the money back offer you will cease to be eligible for DuoFertility expert support 12 months after your purchase. You will have the option of purchasing additional DuoFertility expert support from us on a monthly basis, for the then applicable monthly fee.”

9. OUR REFUNDS POLICY

9.1 When you return a Product to us:

(a) because you have cancelled the Contract between us within the statutory seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of receipt of the Product from you. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;

(b) you may return your DuoFertility product within 30 days of purchase for a full refund, provided the product is in resalable condition, less a re-stocking fee of £20 for unopened product (outer shrink-wrap intact) or £40 restocking fee if the product has been opened. If the sensor has been used, an additional £60 fee is incurred as sensors are not suitable for resale once used. Refunds subject to restocking fees will be processed within 30 days of receipt of the Product from you.

(c) for any other reason (if for example you claim that the Product is defective), we will examine the returned Product to substantiate your claim and will notify you of any accepted return and refund via e-mail within a reasonable period of time. Products returned by you because of an accepted defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Alternatively, if requested by you, then we may at our discretion provide a replacement Product within a reasonable period of time.

(d) if you return the Product 30 or more days after purchase, we reserve the right to deduct the value of services delivered to you from any refund, the value of which will be agreed between us. A guideline cost of such services is £50 per month or part thereof.

9.2 In all cases a return will only be accepted when accompanied by a previously requested RMA number. To request an RMA number for a return you should contact support.en@duofertility.com

9.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10. OUR LIABILITY

10.1 We warrant to you that any Product purchased from us through our site (excluding competing products) is of satisfactory quality and reasonably fit for its purpose and will conform to its published specification for a period of 90 days. We warrant that we will use reasonable care and skill in providing any services, including the provision of any specialist reports and support which may form part of our Product offering. We disclaim all other warranties, including any warranties in respect of competing products supplied as part of a Product package, the warranty of merchantability and non-infringement of third parties' rights to the fullest extent permissible by law. Your use of any Product purchased through this Website is entirely at your own risk. Your statutory consumer rights are unaffected by this clause.

10.2 Our total aggregate liability for any loss or damage arising out of, or in connection with use of the Products or this Website will not exceed the actual payment received by us from you for the Products.

10.3 We will not be liable in any way for any increased costs or expenses, loss of profit business contracts revenues or expected savings or any special indirect or consequential damage whatsoever arising out of any provision or use of the Products or of any error or defect in either or of the performance non-performance or delayed performance of the Products by us.

10.4 We do not attempt to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude liability.

10.5 Where you buy any Product/Services from a third party seller through our Website, the seller's individual liability will be set out in the seller's terms and conditions.

11. DATA OWNERSHIP AND USE

You accept that temperature and other measurement data (“Measurement Data”) uploaded to our Website from the Product is owned by us. We may use such Measurement Data in any way including but not limited to freely using, editing, altering, reproducing, publishing and/or distributing the Measurement Data for any purpose commercial or otherwise provided always that such Measurement Data is fully anonymised.

12. UPGRADES

Where you are using an earlier, beta, or prototype version of a Product, then we reserve the right to upgrade the Product software automatically when the Product synchronises with the Website provided always that this does not result in any degradation of performance of the Product. We provide prototype Products with the intention of developing a final form Product for general release, and to the extent that any upgrades are expressly included in the Product offering then upgrades will be provided to you as stated. However we are under no obligation to develop a final form Product or to develop upgrades to Products.

13. WRITTEN COMMUNICATIONS

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to provide the Products that is caused by events outside our reasonable control.

15. OUR RIGHT TO VARY THE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time. Any such changes will be published on our Website.

16.MISCELLANEOUS

These terms and conditions constitute the entire agreement between you and us. Any clause in these terms and conditions that is found to be invalid or unenforceable shall be deemed deleted and the remainder of these terms and conditions shall not be affected by that deletion. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Nothing in these terms and conditions shall confer on any third party any benefit or the right to enforce any provision of these terms and conditions.

17. DISPOSAL OF WASTE ELECTRICAL AND ELECTRONIC PRODUCTS

A new law in from July 2007, dealing with Waste Electrical and Electronic Equipment (WEEE), will mean that you’ll need to dispose of your waste electrical products at a collection facility instead of putting them in domestic waste. Please refer torecycle-more.co.uk to find out where your nearest facility is situated.

18. LAW AND JURISDICTION

These terms and conditions for the purchase of Products through our Website will be governed by English law. Any dispute arising from, or related to the purchase of our Products shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Serviced Countries:

Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Privacy Policy

GENERAL

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to our Website, download it, or are merely visiting our Website. However, please note that we are not responsible for any use of your personal information you provide to third party websites that may be accessed via this website. You will therefore need to review the privacy policy of any third party websites that you use.

COLLECTION OF PERSONAL INFORMATION

When you use this website you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number. By giving us such information you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at customerservice@temperatureconcepts.com. We will return or destroy your personal information within 5 days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

USE OF MEASUREMENT DATA

You accept that temperature and other measurement data (“Measurement Data”) uploaded to our Website from the Product is owned by CTC. CTC may use such Measurement Data in any way including but not limited to freely using, editing, altering, reproducing, publishing and/or distributing the Measurement Data for any purpose commercial or otherwise provided always that such Measurement Data is fully anonymised.

USE OF PERSONAL INFORMATION

We may use your information to process your service requests, provide access to privileged areas of the website, to administer contests and competitions, personalise your visit to our site and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you e-mail customerservice@temperatureconcepts.com or alternatively when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by CTC.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the Act). For the purpose of the Act, the data controller is Cambridge Temperature Concepts Ltd

RIGHT TO ACCESS YOUR PERSONAL INFORMATION

The Act gives you the right to access information held about you. You can obtain access to your personal information held by us by sending a cheque for £10 (to cover administration costs for collating this information), made payable to Cambridge Temperature Concepts Limited.

COOKIES

We may create and access cookies (a piece of information which is stored on your computer and allows us to identify if you have visited the site before) on your PC. Third party advertisers may also create and access cookies, which will be subject to their privacy policies - we accept no responsibility or liability for the use of such third parties' cookies. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser's "security settings" section. However, please note, permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

SECURITY

All account information is password protected. Where appropriate we use industry standard SSL-encryption to protect data transmission. All security on our websites is treated seriously.

We also undertake security steps, including extensive use of SSL technology, on our back end systems that store customer account information.

At CTC we take security very seriously and make purchasing our services online as safe as shopping at any other store. Your browser will go into secure mode before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen or for the when the address bar goes green. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our payment site supports 256 bit encryption and therefore keeps your details as safe as possible at all times.

Our payment site only accept payments which are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. No credit or debit card details are stored by CTC once your initial payment has been processed.

If you have any further concerns about security, please email our Customer Service team at customerservice@temperatureconcepts.com

POLICY CHANGES

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.